Privacy Policy

Product Quality Assurance:

Lehigh Wholesale is committed to ensuring the quality of its products. Therefore, only manufacturer defects or items damaged during shipping* (conditions apply) are authorized for a full credit. Damaged or missing items must be reported within 24-48 hours of delivery. Unauthorized returns will not be credited and will be re-shipped at the customer’s expense.

Damages & Shortages:

In the event of any order discrepancies, these must be reported within 24-48 hours of delivery. While all orders leave our warehouse in good condition, if your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim. If it is determined to be the fault of Lehigh Wholesale, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Lehigh Wholesale will arrange for return shipping.

Cancellation/Restocking Fees:

In light of recent tax implementations, changes have been made to our policies. As of January 1, 2023, any orders canceled by the customer after the final invoice has been prepared and sent will incur a 1% cancellation fee.

Return Process:

All returns and credits will be processed on a monthly basis. Customers are encouraged to return their RMA at the end of every month between the 26th and the 31st. All credits will be issued at the beginning of every month between the 1st and the 5th. All credit memos will be emailed to the customers.

For more information, please feel free to contact us at Lehigh Wholesale.